Panel Discussion: Dive Deeper — Understanding Changes in Customer & Consumer Behavior How do you know what your customers want? Do you know what they’re doing? In a post- pandemic digital-first age, are your customers coming to you with higher expectations? Today’s businesses and consumers are re-thinking what’s possible online, from collaborating and training to personal and service appointments to purchases and more. Join us as we take a look at what’s changed, what’s stayed the same and where and how customers want to connect. Key Takeaways: Discover where customers are spending their time and money online and offline Understand the limits of a new digital environment and ways to find new pathways to engage consumers Learn why there’s even more at stake for today’s businesses to build trust and a relationship with their customers |