Enhancing CX In the Digital Age

As we navigate the evolving business landscape of 2024, Customer Experience (CX) continues to be a pivotal differentiator for organizations across sectors. Analysis indicates that companies that prioritize CX excellence consistently outperform their peers in key financial metrics, including revenue growth, profitability, and shareholder value. This trend underscores the strategic imperative for businesses to develop and implement comprehensive CX strategies that align with their overall business objectives and brand promise.

A meticulously crafted CX strategy serves as a powerful catalyst, enabling organizations to establish profound connections with their target audience, enhance customer loyalty, and stimulate organic growth through positive word-of-mouth. By focusing on delivering exceptional experiences at every touchpoint, companies can create a virtuous cycle of customer satisfaction and business success.

However, creating a seamless customer experience is not without its challenges. Organizations often find themselves grappling with data silos, fragmented customer information, and legacy systems that impede agility and innovation. These obstacles, coupled with the difficulty of delivering consistent experiences across multiple touchpoints and quantifying the impact of CX initiatives, present significant hurdles for businesses striving to enhance their customer experience.

  Brochure Register Now

CX As a Strategic Differentiator

Considering the paramount importance of CX in today's business context, Team Marksmen is organising the 2nd Annual CX Transformation Conclave 2024 - Mumbai Edition, which will explore cutting-edge approaches to navigate the top challenges organizations face while delivering exceptional customer experiences. This event will bring together industry leaders, CX experts, and innovative thinkers to share insights, best practices, and practical strategies for overcoming common CX hurdles. Attendees will gain valuable knowledge on aligning people, processes, and technology to create a truly customer-centric organization that drives measurable business outcomes and secures a competitive edge in the market.

Why Attend

Why Attend?

  • Gain insights from CX pioneers who have mastered customer-centric strategies
  • Engage with in-depth panel discussions, real-world case studies, and stay abreast of industry-shaping CX trends
  • Exchange ideas on overcoming CX implementation hurdles and adopting proven best practices
  • Discover cutting-edge technologies that unlock CX's full potential to drive business growth
  • Connect with senior CX executives and peers from diverse sectors, fostering valuable professional relationships

Speakers

Abhishek Basu

Abhishek Basu

Senior CX Portfolio Consultant
NICE

Aditya Dhingra

Aditya Dhingra

Director, Solution Engineering
Salesforce

Akhil Duggal

Akhil Duggal

Head Digital Transformation
Crompton Greaves Consumer Electricals Limited

Anish Choudhury

Anish Choudhury

Vice President, Head of Strategy & CRM
Tata Realty & Infrastructure Limited

Bhargab Dutta

Chief Digital Officer
Century Ply

Gayatri Prabhu

Gayatri Prabhu

Head of Omnichannel & Digital Transformation
Sanofi

Govind Korekar

Govind Korekar

Partner, Tech, Strategy & Transformation
Deloitte India

Hemant Misra

Hemant Misra

SVP – Head of Data Science
Simpl

Himanshu Rajpal

Himanshu Rajpal

Regional Sales Director - Cloud Specialist Team
Salesforce

Jyoti Arora

Jyoti Arora

Head Customer Experience
Borosil

Kaushik Bose

Kaushik Bose

Director - Customer Strategy and Design
Deloitte India

Keshav Rao Evani

President - Digital Banking
YES Bank

Manoj Gupta

Manoj Gupta

Vice President - IT
Restaurant Brands Asia

Manoj Jain

Manoj Jain

Head Omnichannel Marketing
Reliance Retail (Digital)

Maureen Chong

Maureen Chong

RVP, Asia
Zendesk

Namita Bohara

Namita Bohara

Head of Customer Centricity
Hindalco Industries

Nikhil Pereira

Nikhil Pereira

Global Head of Customer Experience
Tech Mahindra

Nilesh Borgharkar

Sr. VP Customer Support & Service
People Interactive

Rakesh Gupta

Rakesh Gupta

Head Customer Service & Customer Experience
Anchor by Panasonic

Sandeep Jindal

Sandeep Jindal

Vice President - Customer Experience
Miko

Sandeep Pujari

Sandeep Pujari

Head of Technology for CS
Tata Digital

Sanjay-Gupta

Sanjay Gupta

MD & VP
South Asia & Middle East
NICE

Sanjay Tiwari

Sanjay Tiwari

Head Customer Experience, Operations & Reinsurance strategy
HDFC Life

Shilpa Vodapalli

Shilpa Vodapalli

Senior Principal Customer Success Manager
Zendesk

Stan Phelps

Stan Phelps

TEDx speaker
Forbes contributor and CX Expert

Sumanth Sachidananda

Sumanth Sachidananda

Director - Customer Strategy and Design
Deloitte India

Swapnil Sant

Swapnil Sant

Head of CS and Customer Experience
TATA CLiQ

Uday Bhosale

Uday Bhosale

Head – CX & Service
Hamilton Housewares Pvt. Ltd.

Vijaybahu Joshi

Associate Vice President & Head of Experience Design
Jio Platforms Limited

Viswanathan Rajamanickam

Viswanathan Rajamanickam

Head CS Experience - Excellence IMEA Region
Henkel

Vivette D'cruz

Vivette D'cruz

Partner
Deloitte India

Yogesh-Lohra

Yogesh Lohra

Head Digital Transformation
L&T Realty

Key Discussion Points

Creating impactful personalised experience

Approaches to bridging the customer experience gap

Strategies that enable organisations deliver superior customer value.

Effectively integrating AI into the CX ecosystem

Data-driven strategies to meet ever evolving customer expectations

Who should Attend?

  • Customer Experience Heads
  • Customer Relations Heads
  • Customer Service heads
  • Customer support heads
  • Contact Centre Heads
  • Customer care
  • Customer Success Heads
  • Digital Heads
  • Heads of Consumer Insights and Analytics
  • COO
  • Chief Digital Officer
  • Chief Marketing Officer

Sectors Covered

Food & Beverages

Manufacturing

Retail

Direct-to-Consumer Brands


E-Commerce

FinTech

Travel & Hospitality

EdTech


Logistics

Healthcare

BFSI & more.

Partners

Presenting Partner


Nice

Co-Presenting Partner


Sales force

Powered by


Zen Desk

In association with


Republic TV

Digital Partner


Marksmen Daily

Magazine Partner


in Focus by Marksmen Daily

Media Partners

Business Standard
Silicon India
Crm Xchange
Dailyhunt
Retail 4 Growth
CIO Tech Outlook
CIO Insider
CIO Review
Startup Story
CIO Look India

Supporting Associations


ABWCI
SME Chamber of India

Webcast Partner


24 Frames Digital

Brought to you by


Team Marksmen