The AI CX Executive Masterclass 2026 is an exclusive, invite-only leadership workshop designed for India’s most influential CX, Digital, and Transformation leaders.
More than a conference, this is a curated strategic gathering where enterprise decision-makers come together to shape the future of AI-powered customer experience and intelligent transformation.
Watch the highlights from the last edition to get a sneak peek into the energy, insights, and powerful collaborations, and see why CX leaders are coming together again in 2026 to build what’s next.
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The AI-first CX - Made Real theme represents a shift from the theoretical promise of artificial intelligence to the rigorous demands of executive-level operationalization. It is built on the premise that true leadership in this era is not defined by the technology we deploy, but by the culture we design, the infrastructure we build, and the vision we scale. The theme focuses on moving past the noise of the industry to address the "bottom-line" realities that resonate in the boardroom, transforming customer experience from a sentiment-driven function into a strategic, financial powerhouse.
Explore the evolution from GenAI to agentic systems. Understand what autonomous service looks like in practice and where enterprises face adoption friction.
Work in peer groups to design and build an AI bot around real use cases. Surface firsthand lessons on scalability, governance and real-world constraints.
Examine how roles, skills and expectations must evolve in an AI-powered workplace. Experience live demonstrations of copilots and intelligent augmentation in action.
Day 1
Thursday, 9 April
Executive Welcome Lunch
The AI CX Vision
The AI Pulse Challenge
Aperitifs at Altitude
Day 2
Friday, 10 April
The Agentic AI Lab
The Human-AI Synergy
Executive Certification
The Coastal Dinner Soirée
Day 3
Saturday, 11 April
The Velocity Session
The Batam Expedition
The Infinity Gala
A premium waterfront destination offering world-class hospitality and experiential luxury.
216 Rooms | 30–37 sq. mt.
Marriott Ballroom 1 – 4,500 sq. ft.
20 ft. ceiling height
Luxury leisure & nightlife ecosystem nearby
The AI CX Executive Masterclass 2026 will take place in Batam, Indonesia, at a premium luxury resort venue - Batam Marriott Hotel Harbour Bay.
Batam is easily accessible via ferry from Singapore
Detailed venue information and transfer assistance will be shared closer to the event date.
The AI CX Executive Masterclass will commence on Thursday, 09 April 2026, and conclude on Sunday, 12 April 2026.
Delegates are recommended to arrive by the afternoon of 09 April and depart on 12 April (post-evening session) or 13 April, depending on travel convenience.
A detailed programme including session timings and experiential activities will be shared prior to the event.
Accommodation and travel expenses will be communicated directly to invited delegates.
Please note that cancellations after the communicated deadline may incur applicable charges.
For any room cancellations or modifications, please contact the event coordinator.
NICE will cover all official event meals, networking experiences, and curated activities during the AI CX Executive Masterclass.
The recommended dress code throughout the AI CX Executive Masterclass is business casual.
For curated evening experiences and gala networking dinners, smart casual is appropriate.
Light, breathable clothing is recommended, along with comfortable footwear for experiential activities.
Yes. We accommodate dietary preferences and restrictions with prior notice.
Kindly indicate your requirements to your event coordinator.
Complimentary high-speed Wi-Fi will be available in guest rooms and conference areas throughout the event.
Pre- and post-event extensions are subject to hotel availability.
Any additional stay expenses will be borne by the delegate. Please inform us in advance for extension requests.
Visa requirements depend on your nationality.
Event coordinator will connect and share all the necessary information.
Time Zone: Western Indonesia Time (WIB), GMT +7
Climate: April is typically warm and tropical, with average temperatures ranging between 25–32°C. Light clothing is recommended.
Currency: Indonesian Rupiah (IDR). Credit cards are widely accepted; small cash amounts may be useful.
Electricity: Indonesia uses Type C and Type F plugs, 230V / 50Hz.
Batam is conveniently accessible via Singapore.
A Short flight to Singapore from major international cities, followed by a high-speed ferry from Singapore to Batam Island (approximately 45–60 minutes)
Note our dedicated event coordinator will support you with your travel tickets and hotel accommodation arrangements to ensure a seamless and comfortable experience.